Operations & Fulfillment Manager Wholesale (f/m/d)

What you will do: We’re looking for an experienced and hands-on B2B Operations professional who can take ownership of the end-to-end wholesale fulfillment process and ensure smooth, on-time deliveries worldwide. You are highly organized, solution-oriented, and confident in managing a small team of two people, clients, 3PL partners, and cross-functional stakeholders in a fast-paced environment. You will be part of a collaborative, high-performing team and play a key role in shaping Aeyde’s next stage of growth. • Own worldwide B2B footwear shipments, including after-sales support, returns, swaps, and customer claims. • Manage the day-to-day B2B outbound flow and act as the main point of contact for Operations & Fulfillment, ensuring seamless communication with external Partners as well as internal teams like Wholesale, Merchandising and Finance. • Manage performance, staffing and holiday planning for two coordinators, ensuring uninterrupted operations and fulfillment KPIs, especially during peak periods. • Oversee B2B inbound processing, including system uploads, 3PL coordination, and warehouse booking-in. • Work closely with the Wholesale team to ensure on-time shipments and proactively communicate delays or disruptions. • Coordinate B2B shipments, including creating shipping and customs documentation, client portals, and 3PL ship-outs. • Ensure an exceptional customer experience by efficiently managing client enquiries, returns, swaps, and claims. • Proactively track B2B orders and launch dates to ensure smooth, on-time deliveries. • Manage 3PL relationships to ensure high service levels, smooth operations, and cost efficiency. • Drive continuous improvement of SOPs, SLAs, and KPIs to increase efficiency, reduce costs, and maintain service standards. • Own the operational onboarding of new B2B clients. • Build strong internal and external relationships through regular check-ins, quarterly reviews, and on-site visits. • Ensure shipment data is accurately recorded in the ERP system for reliable forecasting and reporting. What you will bring: • 5+ years of professional experience in operations, fulfillment, or supply chain management, preferably in the fashion, luxury, or consumer goods sector. • Academic degree and/or professional training in operations, supply chain management or a related business field. • Proven track record of managing B2B logistics, including experience with shipping, customs documentation, and 3PL coordination. • Strong organizational and time-management skills to oversee multiple tasks and prioritize effectively during peak periods. • Excellent communication and interpersonal skills for building relationships with clients, stakeholders, and 3PL partners. • Strong proficiency in G Suite and/or MS Office applications, experience with Oracle NetSuite or other ERP systems is a strong plus. • Hands-on mentality with a flexible and proactive approach; ability to multitask in a dynamic environment. • Start-up mindset with a can-do attitude and a solution-oriented approach. • Excellent communication skills in English (both verbal and written), German is a plus. What we offer: • A bright and spacious design office in the heart of Berlin embodying our brand values and focusing on employee well-being. • A unique chance to shape our company’s future and build a global brand, all within a motivating, international work environment with employees of 14+ nationalities. • A high level of responsibility, creative freedom, and the opportunity to bring your originality, ideas, and independence to life. • Once-per-season gift voucher, to be used on Aeyde footwear and accessories. • Subsidized Urban Sports Club membership, Berlin Public Transport pass or German lessons for international employees. • 30 days of holidays. • Flexible hybrid working model subject to team specifications. • Regular team events include our Christmas and Summer Party as well as extraordinary monthly team lunches. • Relocation assistance available including visa support.