Manager Retail Operations (f/m/x)

TASKS WITH IMPACT • Take ownership of the day-to-day operations and quality of our Crosschannel Services and Interstore Logistics processes across the DACH organization • Be the go-to person for our stores when operational or process-related questions come up, coordinating solutions, escalating topics when needed and making sure they are followed through • Challenge existing processes, identify opportunities for improvement and continuously develop them to make operations more efficient, transparent and customer-focused • Drive projects and rollouts independently, from the initial idea and requirements definition through testing and implementation to the handover into day-to-day operations • Work closely with stores, internal teams, IT and external service partners to bring requirements together, align solutions and keep everyone on the same page • Keep an eye on relevant KPIs and service performance and turn insights into concrete actions to improve usage, revenue, service quality and customer satisfaction • Keep process documentation, guidelines and training materials up to date and make sure new processes come to life through clear communication and engaging training • Prepare business cases, analyses, decision papers, presentations and management updates to support operational improvements and the launch of new services YOUR SKILLS • A degree in business, a commercial apprenticeship or comparable qualification, combined with at least two years of relevant professional experience • A solid understanding of retail, store and omnichannel processes and a genuine interest in how things work in day-to-day operations • Experience in driving projects, rollouts and process improvements from idea to implementation • A strategic mindset combined with a hands-on mentality and a strong drive to turn ideas into action • Strong analytical skills and confidence in working with KPIs and operational data • A structured and independent way of working, with the flexibility to adapt to changing priorities • Clear and confident communication in German and English, with the ability to bring different stakeholders together • Enjoyment of cross-functional collaboration with stores, internal teams, IT and external partners